[Booking and use of facilities]

• All bookings are on a first-come-first-served basis, subject to availability and full payment of fees.

• We reserve the right to approve or reject an application for the booking of any of our facilities.

• To enable everyone to have an opportunity to enjoy our facilities, each person can book:

  • No form of coaching is allowed unless it is from GRAP VENTURE PTE LTD and/or Alpha Academy

  • You may be subjected to onsite checks. Please be ready to present your identification document and booking receipts.

[Booking on behalf of others]

• If you are making a booking on behalf of others (each a “User”), it is your responsibility to draw each User’s attention to these Terms and Conditions and obtain their agreement to the same accordingly.

• We reserve the right to verify that the individuals using the facility at the allotted booking time correspond to the individuals stated in the booking. We reserve the right to cancel a booking in the event of a breach of this clause.

[General rules of use of facilities]

• Our facilities must be used for community, social or recreational purposes only.

• There shall strictly be no transfer, assignment, sub-letting or re-selling of a booking.

• Commercial activities (including but not limited to coaching, inviting other individuals to share the use of the facility at a fee), religious activities and such other activities which in our view are not conducted for community, social or recreational purposes are strictly prohibited.

• We may conduct onsite checks and reserve the right to cancel the booking without refund and/or stop all prohibited activities immediately if you are found to have breached this clause.

• We reserve the right to close any facility (or any part of it) and cancel any affected booking without prior notice for reasons including but not limited to:

  • circumstances beyond our control;

  • in the interest of public health or public safety; or

  • if closure is ordered by the relevant authorities. We reserve the right to close any facility (or any part of it) and cancel any affected booking without prior notice for reasons including but not limited to: (There shall be no refund of booking fees in such circumstances)

    • You must conduct yourself appropriately when using our facilities.

    • We reserve the right to remove any person from our facility or premises if he/she is difficult, uncooperative or whose conduct we deem to be unreasonable and detrimental to the enjoyment, interests, safety or well-being of other persons. Our decision is final and we will not make any refund if you behave or act in such a manner.

    • All facilities and equipment are provided on an as-is basis. You are to leave our facilities in the same good condition as when you first entered. Any equipment loaned to you for use must also be returned to us in their original condition and location. We are not responsible for any of your personal belonging in any way.

    • You must abide by all reasonable instructions and requests made by our staff.

    • You must use the facilities in accordance with your booking details and timing. At the end of your booking, you must remove all your belongings, waste and rubbish from the facilities and vacate the facilities.

    • No smoking or consumption of alcoholic beverages is permitted in our facilities.

[Payment and refunds]

• Full payment is required at the time of registration in order to confirm your booking of the facility.

• There shall be no refund of booking fees:

  • if you decide to cancel the booking; or

  • if your booking was rescheduled by us and the booking fee for the replacement slot differs from the original booking fee paid, you will either be refunded the difference or be required to pay for the difference in the fees (as the case may be).

[Warranties and indemnities]

• By using our facilities, you warrant and represent that you are physically and medically able to use the facility and carry out such activities and have no physical or medical condition that would endanger your life or make your use of the facility unsafe or dangerous to you or to others.

• If you deliberately or negligently cause any injury to any person or any damage to or loss of any property of any person during your use of the facility, you shall indemnify us if the person who suffered injury, loss or damage claims or takes action against us or if we have to pay for costs or expenses in relation to the same.

• You shall be liable for any damage caused to the facility, equipment or property in the facility. You shall pay for any damage caused by any act or neglect of you or other Users of the facility.

• To the extent permitted by law, you will not hold us responsible for any damage, loss of property, injury, death or any other loss or damage howsoever arising in connection with the booking and use of the facility.

[Data policy]

• We may collect, use and/or disclose your personal data for various reasons, including the following:

  • processing and managing your programme registrations and facility bookings;

  • looking into and answering any queries or feedback that you may bring to our attention;

  • to verify your identity and allow access to our programmes and/or facilities;

  • to conduct market research, survey and/or analysis;

  • improving user experience on the site;

  • informing you of other programmes, events, memberships and purposes if you have given us consent to do so;

  • ensuring compliance with these Terms and Conditions; and

  • to fulfil a legal or regulatory requirement or to comply with a court order.

[Miscellaneous]

• You declare and confirm that all information provided in respect of your registration or booking is true, complete and correct. Any person who does not provide true, complete and correct information during the registration or booking process may have their registration or booking (as the case may be) cancelled.

• We may require you to produce a copy of the booking / registration confirmation together with a valid photo identification for verification purposes before your participation in a programme or use of a facility.

Individuals who do not comply with these Terms and Conditions or who attempt to circumvent, abuse or otherwise disregard these Terms and Conditions may be subject to temporary or permanent bans from registering for any programme or booking any facility.

We reserve the right to amend, add to, delete from or vary any part of these Terms and Conditions without prior notification. The amended terms and conditions will be available at [onePA.gov.sg].

If any court finds that any provision in these Terms and Conditions (or any part of a provision) is invalid, illegal or unenforceable, that provision or part of it shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions in these Terms and Conditions shall not be affected.

These Terms and Conditions are governed by the laws of Singapore.